To be eligible for a return or exchange, your product must be defective upon arrival OR unused condition.

We accept returns and exchanges, if you notify us at sales@faithusa.com within 14 days after your package has been delivered (according to the tracking information provided). If 14 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it. It must also be in the original packaging.

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 14 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to sales@faithusa.com 

** Use the form below to start the procedure. Include all details requested for us to match up your order in the system in order to process your claim efficiently.

The following information is needed as evidence for us to process your request quicker :

1) Your Name, email & phone number

2) Delivery address used when you placed the order

4) Order number & shipment tracking number

5) Reasons for return

Claim Type

6 + 9 =


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