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FAQ’S

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at sales@faithusa.com or use the contact form

Q. Where do you ship from?

A. We ship most items from our warehouse in Texas, USA but depending on your location we may ship from alternate locations around the US. 

Q. How long will it take for my items to arrive?

A. We typically have a 3 day shipping window to fully verify, fulfil and ship your order.

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-3 business days.

Q. Where can I place an order from?

A. You can place an order from anywhere in the US, Canada & South America!

Q. Where is you company located?

A. We have an office and warehouse in Spring, Texas USA.

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an email receipt including an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to sales@faithusa.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. I am unhappy with my Order, can I place a Refund?

A. In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state or that are unused. You must submit photo and/or video evidence within reasonable doubt to our support team at sales@faithusa.com to be eligible for an exchange or refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full refund. Items on Sale are not eligible for refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, however there may be certain exceptions depending on your location.

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